Contact Details for Customers Use PDF Print E-mail

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Please refer to our Contact Details In Case of Emergency.



Our Various Contact Methods


Our preferred method for Customers (Tenants and other Residents) is to submit enquiries via email which will create a 'Support Request Ticket' to ensure your enquiry is acknowledged, prioritised, assigned to the most appropriate resource and progressed to completion.


Please see our Communications Policy with Tenants and Other Residents for further details. Service is provided subject to fees.


General Email AddressEmail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it


Primary Place of Business and Address for ServiceAddress: 60 Windsor Avenue, London, SW19 2RR (a Postal Address service provided by ukPostBox)

Maintenance: 0203 370 9272 (local call rate) (24/7 Emergency and Reactive Maintenance Service provided in partnership with Adiuvo)

General Telephone Number into a PBX (Greeting/Menu System)Management:   0330 016 5105 (local call rate) (a telephone receptionist service provided by


Important: Telephone calls may be recorded for training, quality control and/or legal purposes.



For further information about this Agency please see our respective Leaflet which is published in our "Public Leaflets" section of our website HERE


Opening Hours

Our telephone service is open from 9:30am to 5:00pm and is provided subject to the terms of service set out further below.
Please be prepared to leave your contact details and a message should we have no one immediately available to help with your telephone enquiry.
Alternatively, please write or send us an email to receive a considered reply.

Request a Meeting

Should you feel it necessary that your enquiry requires a face-to-face meeting then in order for us to facilitate a meeting and to allocate an appropriate person to meet with you and to set aside a reasonable amount of time for a meeting, please complete and return the Meeting Request Form.


Terms of Service

Please see our Terms of Service with regards to the service we agree to provide to our Client Landlords and the additional services that we may be able to agree to provide to our Clients' Tenants and other Residents (or their Representatives).


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