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We try to ensure that the information contained on our site is correct when posted. However, such information can become out of date.

No responsibility for loss occasioned to any person acting or refraining from action as a result of the information included or omitted can be accepted by DJW (Agency Services) or its authors or website developers.




This web site and its contents are Copyright © 2011-2016 Helm Estate Services Ltd. T/A DJW (Agency Services).

As authors of the material we reserve full moral rights.

The information on the public area is provided for free.

You may print out copies of our articles and other website content for your own personal use, or for non-commercial purposes, but must not be distributed to any other person, firm or organisation without first obtaining our written permission.



Trading Status

Please see our seperate Trading Status notice.


Complaints Handling Procedure

Please click HERE for our Complaints Handling Procedure.


Use of cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used throughout the internet in order to make websites work, or work more efficiently.

An example of the use of a cookie on many websites would be during the "Website Login" process where you would usually be provided with the option to "Remember me in this computer" which will store your User ID (but not your password) in a cookie associated with that particular website. (So do not use that option if the computer you are using is not yours.)

This website, built on the Joomla! Content Management System platform, uses session cookies for User Sessions, Hit Counting and the collection of other such Statistics.

No personal information submitted to this website is held in cookies on your computer without first obtaining your permission. 

The website, like many others, must use cookies to store information on your computer which are essential for parts of the website to operate. You may delete and block all cookies from this site, but parts of the site may not then work as expected.

Please refer to for more information about cookies and for guidance on how to delete them from your PC.


Privacy Statement / Data Protection

Personal data is collected, held and processed in accordance with the Data Protection Principles.

Please see our Trading Status notice for confirmation of our registration with the Information Commissioner's Office (ICO) as a Data Controller.

Personal data, excluding any senitive data we may hold, is exempt from the non-disclosure provisions where disclosure is necessary, such as:-

  • for the performance of a contract (such as a Lease or other tenancy contract) to which the Data Subject is a party and where disclosure is necessary for the purpose of exercising or performing any right or obligation which is conferred or imposed by law on a Data Controller.
  • to comply with legal or regulatory matters, such as compliance with Landlord and Tenant Law, Fire Safety, Health and Safety, etc.
  • for obtaining legal advice or for taking legal proceedings
  • for establishing, exercising or defending legal rights

Accordingly, our Staff and Representatives shall need to process personal data in order to perform our management obligations.

Contact details shall need to be provided from time to time to third-party Contractors and Service Providers instructed to assist with our management obligations, or to arrange to carry out maintenance or for the provision of other services as a tenancy contract, regulation or legislation may require.

Where a tenancy contract grants rights of access, or where Tenants covenant with or for the benefit of each other, contact details may (with good reason) be disclosed to other Tenants upon written request in order that Tenants' rights can be exercised or Tenants' covenants can be enforced.


Hyperlinks (Links to other Webpages)

We are not responsible for the publication of any information external to our website.

We encourage you to read the privacy statements on the other websites you visit.

Please let us know of any broken links.


Terms of Service

Please see our Terms of Service with regards to the service we agree to provide to our Client Landlords and the additional services that we may be able to agree to provide to our Clients' Tenants and other Residents (or their Representatives).


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